Terms of Service & Privacy Policy
1. General Information
This website is operated by KindSkinPet (“we”, “us”, “our”). By accessing our website or purchasing from us, you agree to these Terms and Privacy Policy.
2. Company Information
Business name: KSP Gregor Ivanus S.p.
Registered address: Reboljeva street 40, Slovenia
Email: info@kindskinpet.com
VAT number: 21693838
TERMS OF SERVICE
3. Products
We offer natural pet care products intended for external use on animals.
All descriptions are provided for informational purposes only. Results may vary depending on the individual animal.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
4. Orders
By placing an order, you confirm that all information provided is accurate.
We reserve the right to refuse or cancel any order if necessary (e.g. suspected fraud, stock issues).
5. Pricing and Payment
All prices are listed in EUR (€) and include VAT where applicable.
Payments are processed securely via third-party providers (e.g. Stripe, PayPal).
6. Shipping
We ship across the European Union.
Delivery times are estimated and may vary depending on courier services.
We are not responsible for delays caused by shipping providers.
7. 30-Day Return Policy (Money-Back Guarantee)
We offer a 30-day return policy from the date of delivery.
To be eligible for a return:
the product must be returned in reasonable condition
original packaging is recommended but not mandatory
To request a return, contact us at: info@kindskinpet.com
Customers are responsible for return shipping costs unless the item is defective or incorrect.
8. Refunds
Once we receive and inspect the returned item, we will notify you.
If approved:
refunds are issued within 14 days
original payment method is used
9. Liability
We are not liable for any damages resulting from improper use of our products.
Customers are advised to test products on a small area before full use.
10. Intellectual Property
All content on this website is the property of KindSkinPet and may not be used without permission.
11. Governing Law
These Terms are governed by the laws of the European Union and the country of registration.
PRIVACY POLICY
12. Personal Data We Collect
Information you provide:
Name
Address
Email
Phone number
Automatically collected:
IP address
Device and browser info
Website interactions (cookies, analytics)
13. How We Use Your Data
We use your data to:
process and deliver orders
communicate with you
improve our services
prevent fraud
send marketing (with consent)
14. Legal Basis
We process data based on:
contract (orders)
legal obligations
legitimate interest
consent
15. Sharing Data
We share data only with trusted partners:
payment providers (Stripe, PayPal)
delivery services
analytics & advertising tools (Meta, Google)
16. International Transfers
Some providers may process data outside the EU.
We ensure appropriate safeguards (e.g. Standard Contractual Clauses).
17. Data Retention
orders & invoices: up to 10 years
marketing: until consent withdrawal
18. Your Rights
You have the right to:
access
correction
deletion
restriction
data portability
withdraw consent
Contact: info@kindskinpet.com
19. Cookies
We use cookies for:
website functionality
analytics
advertising (e.g. Meta Pixel)
You can manage cookies via browser or cookie banner.
20. Data Security
We implement appropriate security measures to protect your data.
21. Changes
We may update this policy at any time. Changes will be posted here.
22. Contact
For any questions:
info@kindskinpet.com